Last Updated: January 13, 2026

At Aircraft Exhaust Systems LLC, we are committed to providing high-quality repaired aircraft exhaust systems and exceptional customer service. The following policy outlines our terms for purchases, returns, and refunds. By placing an order with Aircraft Exhaust Systems LLC, you acknowledge and agree to the terms detailed below

1. Payment Terms

  1. Net 30 for Qualified Accounts:
    • We offer Net 15 or (net 30 for qualified acconts) payment terms for approved commercial and corporate customers. Payment is due in full within 30 days from the date of the invoice.
    • Late payments may be subject to additional fees or interest as permitted by law.
    • To apply for a Net 15 account, please contact our accounting department for the required credit application.
  2. Credit Card Purchases (Online or Phone Orders):
    • If you are ordering online or by phone without a Net 15 account, you will be required to provide a valid credit card at the time of purchase.
    • Your card will be charged for the cost of the product(s) and any applicable taxes at checkout.
    • Aircraft Exhaust Systems LLC charges a 2.99% credit card processing fee for all credit card transactions.

2. Shipping and Handling

  1. Shipping Charges:
    • Shipping costs are billed on an invoice basis. After your order is processed and ready to ship, you will receive an invoice detailing the shipping charges.
    • Payment for shipping is due upon receipt of the shipping invoice (Payable on Arrival of the Invoice).
    • Any additional handling or special delivery requirements will be reflected in the shipping invoice.
  2. Shipping Methods & Delivery Times:
    • We use reputable carriers and make every effort to ship your order promptly.
    • Delivery times may vary depending on the carrier and destination.
    • Expedited or special shipping options may be available upon request and will incur additional charges.

3. Returns

  1. Return Eligibility:
    • We accept returns on most items within 10 days from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in the same condition as when you received them.
    • Certain products, such as custom or special-order items, may not be returnable unless defective or damaged in transit. Please contact us for details before purchasing.
  2. Return Authorization (RMA):
    • Before returning any item, you must request a Return Merchandise Authorization (RMA) from our Customer Service team.
    • Returns without an authorized RMA may be subject to refusal.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
    • We recommend using a trackable shipping service and purchasing shipping insurance for returns over a certain value.
  4. Restocking Fees:
    • A restocking fee of up to [25%] of the item price may apply for returns that are not due to a defect or error on our part.
    • Restocking fees help us cover inspection, testing, and repackaging costs.

4. Refunds

  1. Refund Processing:
    • Once we receive and inspect your returned item, we will notify you of the status of your refund.
    • Approved refunds will be processed to the original payment method (credit card, Net 30 account credit, etc.) within 30 business days.
  2. Partial Refunds:
    • In cases where items are returned in a condition that does not meet our return requirements, only a partial refund may be granted.
  3. Refund Exclusions:
    • Shipping costs, rush fees, and any other additional service fees are non-refundable unless the return is due to a product defect or an error on our part.

5. Exchanges

  1. Defective or Incorrect Items:
    • If you received a defective or incorrect item, please contact our Customer Service team within [X business days] of delivery to arrange an exchange.
    • We will cover the return shipping costs and send a replacement at no additional cost.
  2. Replacement Availability:
    • Exchanges are subject to product availability. If a direct replacement is not available, we will process a refund or discuss alternate solutions with you.

6. Warranty

At Aircraft Exhaust Systems LLC, we ensure that every exhaust part we repair or overhaul undergoes an individual leak test to guarantee full compliance with our stringent safety and performance standards. Since exhaust system failures can lead to carbon monoxide poisoning, loss of engine power, and even fire, our rigorous leak testing process is essential for maintaining the highest quality levels. Each component is verified to meet 100% of all applicable safety and performance requirements and is backed by a comprehensive 12-month, unlimited-hours warranty from time of purchase for your peace of mind.

 

Policy Acceptance

By placing an order with Aircraft Exhaust Systems LLC, you acknowledge that you have read, understood, and agree to be bound by this Purchase, Return, and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice, so please review it periodically.